Effective Date: October 4, 2025

CleanUp Hour (“us”, “we”, or “our”) operates the website https://cleanuphour.com (the “Service”).

This Privacy Policy describes how we collect, use, and protect your personal information when you visit or use our Service, and the choices you have regarding your data.

By using our website or booking services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

1. Definitions

Service

The Service refers to the https://cleanuphour.com website and any related booking or communication platforms operated by CleanUp Hour.

Personal Data

Personal Data means information that identifies an individual, such as name, email, address, or phone number.

Usage Data

Usage Data is data automatically collected during use of the Service, such as IP address, browser type, and pages visited.

Cookies

Cookies are small files stored on your device to improve website functionality and your browsing experience.

Data Controller

CleanUp Hour is the Data Controller of your Personal Data.

Data Processors (Service Providers)

Data Processors are third-party companies that process information on our behalf to help operate our business.

2. Information We Collect

We collect different types of information to provide and improve our services, including:

a. Personal Data

When you schedule a cleaning or contact us, we may collect:

• Full name

• Email address

• Phone number

• Service address

• City, State, ZIP code

• Payment details (securely processed through Stripe)

This information is used to manage bookings, process payments, and communicate with you.

b. Usage Data

We automatically collect Usage Data when you visit our site, such as:

• IP address

• Browser information

• Pages visited and time spent

This helps us improve our website and understand user behavior.

c. Cookies

We use cookies to operate and personalize our website. You can disable cookies in your browser, but some features may not work properly if you do.

Examples:

• Session Cookies – maintain user sessions.

• Preference Cookies – remember preferences.

• Security Cookies – help ensure data security.

3. Use of Data

CleanUp Hour uses collected data for the following purposes:

• To operate and maintain our services.

• To process payments securely via Stripe.

• To manage bookings and scheduling through BookingKoala or similar platforms.

• To notify you about service updates or schedule changes.

• To provide customer support.

• To improve website performance and user experience.

• To market services through platforms like Google Local Services, Thumbtack, and local advertising (flyers, digital, and organic outreach).

• To send promotional offers or updates (optional — you can opt out anytime).

4. Service Providers and Data Processors

We may use third-party services to facilitate our business operations. These trusted partners only process your data to perform specific tasks and are required to maintain confidentiality.

Examples include:

• Stripe – for secure online payments
  
  🔗 Stripe Privacy Policy

• BookingKoala – for appointment scheduling and service management
  
  🔗 BookingKoala Privacy Policy

• Google Analytics & Google Ads – to analyze website traffic and manage online marketing campaigns
  
  🔗 Google Privacy Policy

We may add or change providers as our business grows, always ensuring they comply with applicable privacy laws. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Retention of Data

We retain your information only as long as necessary to:

• Fulfill your bookings and service requests.

• Comply with legal obligations.

• Resolve disputes and enforce agreements.

Usage Data may be kept for internal analysis, security improvements, or as required by law.

6. Transfer of Data

Your information may be transferred to servers outside your state or region (for example, when processed by BookingKoala or Stripe).

By using our Service, you consent to these transfers, and we ensure your data remains protected under this Privacy Policy.

7. Disclosure of Data

We may disclose your data only when required to:

• Comply with legal obligations or law enforcement requests.

• Protect the rights or property of CleanUp Hour.

• Prevent or investigate possible misuse of our Service.

• Ensure the safety of our users or the public.

If CleanUp Hour undergoes a business merger or sale, you will be notified before your data is transferred.

8. Security of Data

We take data protection seriously. While no method of transmission over the internet is entirely secure, we implement industry-standard encryption and security measures to protect your information.

9. Payments

We use Stripe to handle all online transactions. CleanUp Hour does not store or have direct access to your credit card details.

Stripe follows the PCI-DSS security standards to ensure safe handling of payment data.

For details, visit https://stripe.com/privacy.

10. Links to Other Sites

Our website may link to third-party sites (such as Google, Thumbtack, or partner listings). We are not responsible for their privacy practices and recommend reviewing their privacy policies before sharing personal data.

11. Children’s Privacy

CleanUp Hour does not knowingly collect or maintain information from individuals under 18 years old. If you believe a minor has provided us with personal data, please contact us immediately so we can remove it.

12. Your Privacy Rights

You have the right to:

• Access or request deletion of your personal data.

• Correct inaccurate information.

• Withdraw consent for marketing communications.

• Learn how your data is collected and used.

You can exercise these rights by contacting us directly.

13. Changes to This Policy

We may update this Privacy Policy occasionally. Any updates will be posted on this page with a new effective date.

We encourage you to review it periodically to stay informed.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

CleanUp Hour

📧 Email: info@cleanuphour.com

📞 Phone: (703) 691-5169

🌐 Website: https://cleanuphour.com

📍 Serving proudly in Northern Virginia, USA